Terms & Conditions – Home Appliance Repair

Home Appliance Repair Inc. – Service Policy

1. Labor and Parts Warranty

1.1 We provide a 90-day warranty on parts and labor under normal household use. The warranty applies only to the same issue and the same repair area addressed during our prior visit.

1.2 Warranty exclusions and limitations:

• Sealed-system consumables (including, without limitation, refrigerant charges, access valves, and similar items) are excluded unless otherwise stated in writing.
• No warranty applies to intermittent conditions or issues that cannot be reproduced or verified at the time of the visit.
• No warranty applies to cosmetic or non-functional items (including, without limitation, glass, trim, knobs, panels, racks, shelves, door liners, and similar items).
• No warranty applies to customer-supplied parts, parts not supplied by us, or repairs made necessary by defects in parts installed or supplied by others.
• No warranty applies to failures or damage caused by external factors, including, without limitation, voltage fluctuations, defective wiring, leaks, clogs, pests, misuse, overloading, lack of maintenance, or environmental exposure.
• The warranty is void if the unit is moved, uninstalled, reinstalled, or modified after our service.

1.3 Warranty service is provided during normal business hours and within our standard service area. Urgent visits, after-hours service, and out-of-area visits may be billed separately.

1.4 Warranty coverage is not in effect unless all amounts due for the original service have been paid in full.

1.5 We reserve the right to inspect and verify any warranty claim before performing warranty work.

2. Service Call and Diagnostic Fee

2.1 A service call and diagnostic fee applies to all non-warranty visits. The amount is quoted at booking and is due whether or not any repair is performed.

2.2 If the customer proceeds with a repair, the service call and diagnostic fee may be credited toward the repair total if stated on the estimate or invoice. Any such credit, if offered, is valid for up to 30 days from the date of the initial visit.

3. Repair Authorization and Estimates

3.1 No work will be performed without the customer’s approval.

3.2 A written estimate will be provided when required or upon request.

3.3 The customer is responsible for reviewing the estimate and scope of work with the technician.

4. Deposits

4.1 If a deposit is required for a repair, it is non-refundable. The deposit is not refundable because the company incurs costs by ordering parts, as well as necessary tools and consumables required to complete the job.

5. Payment, Non-Payment, and Collections

5.1 Payment is due in full on-site immediately upon completion of service, unless otherwise agreed in writing prior to the start of service.

5.2 We do not offer delayed payments, billing, or invoicing for later payment without prior written approval.

5.3 If payment is refused, we reserve the right to stop work, cancel service, and pursue payment through all available means. If safe and technically possible, the technician may remove installed parts before leaving the premises.

5.4 The customer agrees to reimburse costs related to collection of any unpaid balance (including fees and attorney costs, if incurred).

5.5 Past-due amounts may be subject to fees or interest if stated on the invoice or payment request.

5.6 We may also file in small claims or other civil court to collect unpaid amounts.

6. Access to the Appliance and Customer Responsibilities

6.1 The customer must provide safe, clear access to the appliance at the time of service. If the technician cannot safely reach or work on the unit due to blocked access (furniture, clutter, renovation materials, etc.), this may result in delays, additional charges, or rescheduling with a return visit fee.

6.2 Customer responsibilities:

• If applicable, the customer must empty the appliance in advance (food, clothing, water, etc.).
• Pets must be secured, and children must be kept out of the work area.
• No smoking in the technician’s work area.

7. Missed Appointments, Cancellations, and Return Visits

7.1 If the technician arrives at the scheduled time and cannot perform the work because:

• no one provides access,
• the appointment was canceled or rescheduled without sufficient notice, or
• the appliance is not ready or not accessible,

a return visit fee may apply (terms and amount are provided at the time of rescheduling).

7.2 For warranty callbacks: if the issue is determined not to be warranty-related (a new or different problem, misuse, an external cause, or the issue cannot be verified), the customer is responsible for the standard service call and diagnostic fee or may choose to proceed with a paid repair.

8. Limitation of Liability

8.1 We are not responsible for:

• damage resulting from electrical issues, including power surges or defective wiring,
• water damage resulting from leaks, valve failures, cracked or worn hoses, or clogs connected to the appliance,
• pest-related issues affecting appliance operation,
• improper use, overloading, or lack of maintenance.

8.2 We do not cover food loss, clothing damage, loss of time, loss of profit, or any indirect damages.

8.3 Our liability for any claim related to a specific service order is limited to the amount actually paid for that service order.

9. Third-Party Involvement and Warranty Void

9.1 If, after our last visit, another service provider or any third party performs work on the appliance or interferes with components, wiring, connections, or settings without notifying us in advance, the warranty is void and further service on the current request may be canceled.

10. Mechanic’s Lien and Dispute Process (Nationwide)

10.1 In the event of non-payment, we reserve the right to pursue a mechanic’s lien where applicable.

10.2 If a customer has a concern regarding the quality or scope of work, the customer must first contact our office, describe the issue, and provide a reasonable opportunity for inspection and an attempt to resolve the matter.

10.3 If the matter cannot be resolved directly, it may be handled through small claims or other civil court in the appropriate jurisdiction.

11. Proof of Authorization

11.1 Authorization is confirmed by the customer’s signature on the estimate, invoice, or service order.

11.2 We also accept written authorization from the customer by message (SMS, email, or messenger) clearly confirming approval of the scope of work and pricing.

12. Photos, Video, and Bodycam

12.1 To prevent disputes and document appliance condition, we may take photos and videos before, during, and after service.

12.2 A bodycam may be used as needed. These materials may be used to document condition, scope of work, service quality, and to support dispute resolution.

13. Property Damage During Service, Care Standards, Insurance Claims, and Communication

13.1 Service may require moving appliances, working in tight spaces, disconnecting and reconnecting water lines, and accessing fragile components (including glass surfaces). During service, incidental damage may occur, including damage to flooring (such as vinyl/linoleum), walls, cabinetry, trim, baseboards, and surrounding areas, especially when materials are worn, brittle, have hidden defects, or were previously damaged.

13.2 We are not responsible for incidental damage that occurs during normal service activities.

13.3 At the same time, the technician will make every effort to perform the work carefully, safely, and with respect for the customer’s property.

13.4 If the customer intends to file an insurance claim, the customer must:

• contact our office first and report the situation, and
• file the claim using the name of the technician who performed the visit, and our company information as the service provider.

13.5 We are always open to a professional discussion, a review with management, and a reasonable compromise when appropriate.

14. Installation Terms and Right to Refuse or Stop Service

14.1 If installation or reinstallation is requested, our standard service includes basic installation only and does not include any modification to cabinetry, countertops, flooring, gas lines, water valves, drains, outlets, junction boxes, or ventilation.

14.2 If installation cannot be completed due to site conditions or unprepared utilities, a service call and diagnostic fee may apply.

14.3 We reserve the right to refuse service or stop work if there are safety or health concerns, unsafe conditions, threats or harassment toward the technician, uncontrolled pets, signs of intoxication, the presence of illegal substances, or any other circumstances that make the job unsafe or impractical. In such cases, the service call and diagnostic fee may still be due.

15. Entire Agreement, Updates, and Severability

15.1 This policy, together with the service order or invoice, constitutes the agreement for the services performed and supersedes prior oral or written discussions on the same subject.

15.2 We may update this policy from time to time. The version in effect is the version presented or available at the time the service is scheduled or performed.

15.3 If any provision is found unenforceable, the remaining provisions will remain in effect.

16. SMS Terms

Types of messages: appointment confirmations, tech arrival alerts, invoice updates, feedback requests

Frequency: depends on your scheduled appointments

Message & data rates: may apply

Opt-out: Reply STOP to unsubscribe at any time

Help: Text HELP for assistance

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Website: https://home-appliancerepair.com